Updated on 04/13/2016: After my failed attempt to pick up my mother's previously unfilled prescription, I called the Walmart pharmacy at 20910 Frederick Rd., Germantown, MD two days after the first failed pick-up. Despite my having spoken with the pharmacist on duty on Saturday, despite my having called a store manager who said he would be passing on my concerns to the pharmacy manager, when I called on the following Monday at noon, as suggested by the store manager and another pharmacist, the pharmacy manager claimed to know nothing of the situation. Long ago, in a time when people understood service, stores kept a shift log. Every shift manager entered things like no-show employees and customer complaints. Every day, managers coming on duty had to read and initial the log. Walmart should try this... if it cares to improve.
My husband is diabetic has his meds filled at a Walmart pharmacy. What a nightmare. Overcharged because Walmart sent the info to the insurance wrong. We had to call the insurance company to find that out. Told prescriptions would be ready in 48 hours, they never are. They are rude to their customers and they really don't care. After dealing with their half a-- service for the last year we are done. Have now transferred all our prescriptions to another pharmacy. Avoid the university ave pharmacy in St. Paul mn.
State Sen. Richard Martinez, D-Rio Española, issued a statement saying, “It’s reassuring to know that the store associates will continue to earn a paycheck and that Española families can continue to access the Walmart pharmacy.