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  • NeatDesk Desktop Scanner: Don't Try Neat

The Neat Company NeatDesk Desktop Scanner and Digital Filing System, Home Office Edition, 2005410

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I have been using this app along with Neat scanners for several years and my troubles began after my primary email address needed to be changed because of a simple job change. It was working fine until it came time for my annual renewal. This is where the troubles began. I could no longer access my account, and password reset request we're going to my invalid email. The simple ability to get support on the phone was horrible. It kept directing me to the web site, where it requires you to login to creat a case, which of course doesn't work anymore. All attempts to get automated assistance was redirecting me to a web site. All attempts to contact someone in support that could help where excruciatingly difficult. I finally did get someone, I was able to get help to get everything over to my new account and then after 30 days into my yearly subscription I am told by the app that my trial is over and I am locked out again.

The customer support is horrible. Please look to other apps to get this service. I am utterly dissatisfied with this company. Why am I paying a company over $100 per year for a subscription on which I cannot get support for a simple issue.

Look to another app for your needs. I cannot stress this enough.

I reviewed the NeatReceipts package several years ago for a different publication and thought it was an interesting and useful product. Since then, the software has undergone some changes -- especially recently with the introduction of Neat 5, the latest version. This time, I tried the new software with the NeatDesk desktop scanner.

Reviews

Neat Receipts Scanner Rental - Hartford Technology Rental

The result is what you might expect. Fujitsu expends considerable energy on updating its hardware on a regular basis. Further, almost everything new about the iX500 package is linked to hardware, most notably the scanner’s built-in Wi-Fi capability. In contrast, the current NeatDesk scanner has changed very little over the past several years. What is new about the current package is primarily the upgraded Neat software, designed to work with the NeatCloud service.